We’re here to help,
Hey, but if I change my mind about my phone case, can I cancel?
Of course! Once you ordered your phone case, you can cancel it as soon as it is not shipped. So please hurry if you would like so, we’ll proceed immediately.
Oh my phone case arrived damaged, what can I do?
Unfortunately those kind of things can happen during the transit. Please send pictures of the damaged phone case to email@example.com, we will send you a replacement in no time.
I want my phone case so much! Is it long to arrive?
Yes we know it is long to wait for the phone case of your dream. Therefore we do the best as we can to send it in 2 or 3 working days. So depending on your location you shouldn’t wait more than 6 days to receive your treasure. Of course their might be cases where the delivery company can take longer than usual, but unfortunately we can’t do anything about that.
How can I check the status of my order?
You can contact firstname.lastname@example.org to check on the status of your order. In your email, please include your order number and we will get back to you as soon as possible.
Will I get a receipt with my order?
Once you have placed your order, you will receive a confirmation via email. If you need an invoice, just send us an email at email@example.com and we will send it to you.
I haven’t received any confirmation after my order. What should I do?
If you have received any confirmation email within 24 hours, please contact us at firstname.lastname@example.org and we will check that your order has been received. Then we’ll send your phone case in no time.
My tracking information says that my phone case has been delivered, but I have not received my case. What should I do?
Please contact the courier you chose in the checkout if your phone case has been reported as delivered but you have not received it.
How long does shipping take?
We generally send the phone case under 2 or 3 working days. So depending on your location you shouldn’t wait more than 6 days to receive your treasure. Of course their might be cases where the delivery company can take longer than usual, but unfortunately we can’t do anything about that.
I'm sad my phone case still hasn't arrived.
If your phone case hasn’t arrived within 3 days of the estimated delivery time, and you have not received an email from us regarding delivery delays, please contact us at email@example.com so that we can check the status of your order.
What happens if I am not home when my order is delivered?
If you are not at home when your phone case is delivered, the delivery service will either leave a note at your door with more information, leave the phone case at a local post office, or retain the phone case and attempt to deliver it again at a later date. If the delivery service is unable to deliver the order, it will be sent back to our production office. In this case, you should contact us at firstname.lastname@example.org to find a solution.
Can I change my delivery address after ordering my phone case?
Please contact us at email@example.com if you wish to change your delivery address. If your phone case has not yet been dispatched, then we are able to change the delivery address.
When will you charge my credit card?
Your credit card will be charged when you place your order and click the « Buy it now! » button.
Do taxes apply on your phone cases?
Taxes on our phone cases are charged at the French VAT rate of 20% in accordance with the EU VAT Directive (2006).
How do I know my online payment is safe?
We know you are concerned about protecting your personal information online. Here at Art to Move we have taken extra measures to keep the information that you share with us private. We use Secure Sockets Layer (SSL) technology to safely process all your payment information.
What is the procedure to return a phone case?
We really want every customer to love their Art to Move product. Every phone case that we produce is checked by our team before it is sent out to you. If the case is broken, the print quality is very poor, or the case is the wrong size, you can send it back to us. We can then issue you with a replacement or with a gift card. Please email us at firstname.lastname@example.org and include images and a short description of the problem. Art to Move is not responsible for any return shipping charges or if your package is lost en route by your chosen shipping provider. Therefore, we recommend you track and insure your package. On the return form, please specify whether you would prefer a replacement phone case or a gift card. Please note that shipping charges are non-refundable.
Will I get a receipt with my phone case?
Once you have placed the order for your phone case (or phone cases), you will receive your invoice and order confirmation via email. You may also opt to print your order confirmation when redirected to the final transaction screen when completing checkout.
How do I know my order has been processed successfully?
After you ordered your case, Art to Move will redirect you to an order confirmation screen where you can find your order information and your order number which you may print out for your records. We will also send you an email confirming your final order and payment transaction.
Why should I create an account with Art to Move?
There are many advantages from becoming part of our community. You can check the status of your order conveniently and receive news and discounts for your next phone cases, or other cases when the time comes.
I cannot log into my account, what do I do?
Click on the ‘Forgotten Your Password? icon and enter your email address. You will then receive instructions via email about how to change your login details.
How do I change my Password?
To change your password, click on the ‘Forgotten Your Password?’ icon and enter your email address. You will then receive details via email about how to change your password.
How do I unsubscribe from your email list?
Underneath each newsletter, you can find a link to unsubscribe from our newsletter mailing list.
Who are our artists?
Art to Move has a network of artists and designers from around the world, all with their own unique style.
I’m an artist. How do I apply for a cooperation with Art to Move?
Send an email to email@example.com. telling us a little bit about yourself, ideally with your portfolio attached. We will then get in touch!
Do I retain the rights to my images?
Every artist we work with retains the rights to their images. Art to Move will help make these images more visible to a larger audience.
Terms and privacy
What do you do with my personal information?
Art to Move uses the information provided by you to successfully complete your order. We may also use your information to keep you informed about new phone cases, sales events and other exciting Art to Move updates (if you wish).
Will you share my information with others?
Art to Move will not share any of your personal information with any other organisation.
How do I clean my Art to Move case?
To clean your case, do a spot treatment by using water only. Even if our cases are fully protected with our special oil, be sure to dry the spot using a paper towel/rag to ensure a water ring doesn’t occur. You can let the rest of the phone case air dry. The colors on your phone case will not run, since our cases are water resistant.
What materials do your phone case incorporate?
We use PU in the production of our smartphone cases, and durable neoprene in the production of our laptop sleeves. For our Iphone 7 case, Iphone 8 case and Samsung Galaxy 7 case, we use a special oil to protect your phone case and to add an incredible soft touch feeling.
What colour are the skins before I apply my design?
Our skins are white in color, allowing your design to shine and stand out fully.
What colour are the phone cases without the design?
Our phone cases are white before we apply the design, and have white interiors. Regardless of the print on the outside, the inside of our hard phone cases remains white.
You still can’t find your answer? You can email us at firstname.lastname@example.org.
Alternatively, call us on +33 6 76 83 07 12 between 10am & 6pm and we’ll do our best to help you!